REFUND POLICY
Return, Cancellation, and Refund Policy
At StreetUp, we strive to provide you with the best shopping experience. We understand that situations may arise where you need to return a clothing product, cancel an order, or seek a refund. This policy outlines our procedures for clothing product returns, cancellations, and refunds.
1. Returns
1.1. Courier Returns
Courier Returns occur when the order is undelivered and marked as ‘Returning to Origin’ (RTO). The potential reasons for orders being marked as RTO include:
Customer not contactable
Incomplete address
The COD amount is not ready
Future delivery requested by the customer
Self-pickup requested by the customer
Customer refused delivery
Door/premises/office closed
The pin code is not serviceable
Action Required on courier returned orders:
We store returns for 30 days from the date of the order being marked as RTO without any warehousing fee.
You can choose to Reship the order to yourself or any other address within this 30-day period. After this period, unclaimed orders will be donated to charity. No further action can be taken on returned clothing product orders after this period.
If the pin code becomes unserviceable after the order is placed, StreetUp shall not be responsible for the RTO, and no refunds will be processed from our end.
1.2. Customer Returns
Product Quality Issues:
In the case of issues related to misprinting, damaged, or defective clothing items sent to the customer, it must be communicated to StreetUp within 10 days of the delivery of the product. Claims for items lost in shipment must be communicated not later than 10 days after the estimated delivery date.
Rejection by Customer:
Since our clothing products are customized to customer requirements, we do not refund for modifications in order of size or color. Such modifications should be offered at the customer’s expense and discretion.
Action on Returned Orders:
Orders returned due to incorrect addresses or rejected by customers are marked as ‘Returned to Origin’ (RTO). We store returns for 30 days from the date of the order being marked as RTO, during which you can choose to Reship the order to yourself or any other address. After this 30-day period, unclaimed clothing product orders will be donated to charity, and no further action can be taken on returned orders.
2. Cancellations
2.1. Cancellations by the Customer:
In case we receive a cancellation notice and we have not processed the order, we shall cancel the order immediately and refund the entire amount. If we have already processed and shipped the clothing product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
2.2. Cancellation by StreetUp:
Under certain circumstances, it might not be possible for us to accept an order, and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after you are charged, the said amount will be reversed back into your account in the next ledger closing cycle, which is run every 15 days.
3. Refunds
Manner of Refund:
If the order is canceled and a refund is approved, for any reason, the refund is awarded in the form of ‘Credits.’
Such credit can be utilized for future clothing product orders from StreetUp.
Transfer of Credit: The credit awarded can be passed and utilized by another customer only once, with prior intimation to StreetUp.
The customer agrees not to dispute the decision made by StreetUp and accepts StreetUp’s decision regarding the cancellation.
Contact Us
If you have any questions or concerns about our return, cancellation, and refund policy for clothing products, please contact us at streetupapparel@gmail.com.